Privacy Policy
Hotel Golden Sand aims to respect the privacy of its clients and users of its website and social media, as well as to protect the personal data that may have been provided to us through any form of contact with our hotel chain.
For this reason, Hotel Golden Sand has implemented the necessary technical and organisational security measures to ensure the security and integrity of clients' personal data, thus preventing loss, processing, or unauthorised access in accordance with current data protection legislation.
In this regard, and in accordance with the provisions of EU Regulation 2016/679 of the European Parliament (GDPR), we detail below the information regarding the processing that Hotel Golden Sand carries out on your data.
Who is responsible for processing your personal data?
COMPANY NAME: Golden Sand Hosteleria S.L.
Tax ID: B72847700
Address: Carrer de Vicenç Bou, 7, Lloret de Mar, 17310, Girona (Spain)
Email: info@hotelgoldensand.es
For what purpose do we process your personal data?
We will process the data obtained to manage the registration process and the relationship with users of our website, to respond to and attend to users' requests through various contact forms, and to administratively manage the contracted service.
Specifically, at Hotel Golden Sand we carry out the following processing of your personal data:
ONLINE BOOKINGS: By completing the online booking form, the user accepts and authorises Hotel Golden Sand to use and automate the processing of the personal data provided for the purpose of managing the requested booking and providing the contracted accommodation service. If the user has expressly consented to receive commercial communications by ticking the relevant box on the form for receiving advertising for the services and offers made by Hotel Golden Sand, their personal data will also be processed to provide them with information about our news and offers via email.
Furthermore, users making a reservation are informed that their personal data and those related to the booking will be transferred to the companies that are part of the Hotel Golden Sand group that need to intervene in the management and execution of the booking for the purposes described above.
CONTACT FORMS: By completing the contact and opinion form data on the website, the user accepts and authorises Hotel Golden Sand to use and process the personal data provided to attend to requests, suggestions, and complaints, as well as to improve the quality of service. For the correct attention and response to the communication, your personal data may be transferred to companies within the Hotel Golden Sand group to provide the most appropriate response to the request.
The user may request the cancellation of their personal data at any time by sending an email to info@hotelgoldensand.es.
How have we obtained your personal data and what legal basis do we have for processing your data?
The legal basis for processing your personal data is the express consent previously provided by the data subject, as well as compliance with legal obligations as stipulated by Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016, and other current legal regulations regarding data protection.
Thus, the personal data we process comes from the data subject themselves or their legal representative. In no case do we process special categories of personal data, such as, for example: data revealing ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or data related to the health of a natural person.
Failing to provide the requested personal data or not accepting this data protection policy will result in the inability to subscribe, register, or receive information about the services.
In cases where a prior contractual relationship exists between the parties, the legal basis for fulfilling the necessary administrative, tax, accounting, and labour obligations under current legislation will be the prior existence of that commercial relationship.
How long will we retain your data?
Personal data will be retained for the duration of the relationship you maintain with us and, in any case, for the periods provided for in applicable legal provisions and for the time strictly necessary to address any responsibilities arising from the processing.
In any event, we will delete your data when it is no longer necessary or relevant for the purposes for which it was collected, after 10 years from the last service contract, provided that you have not previously requested the cancellation of the data.
Data processed for commercial purposes will be retained as long as you do not request its deletion. The user may revoke consent regarding the processing of their personal data at any time by sending an email to info@hotelgoldensand.es.
CVs sent to the company will be deleted after 2 years from their receipt.
To whom will your data be communicated?
Your data will not be transferred to third parties, except to companies belonging to the Hotel Golden Sand group, to service providers who provide services on our behalf or in compliance with a legal obligation. Data to companies within the same group will be transferred for the purpose of sharing the necessary information for the correct provision of the service.
The information you provide to us, both through this website and through the application, will be hosted on servers owned by Hotel Golden Sand.
What are your rights?
Anyone has the right to obtain confirmation as to whether Hotel Golden Sand is processing their personal data.
Thus, you have the right to obtain confirmation as to whether we are processing your personal data and, in that case, to access the same. You may also request that your data be rectified when it is inaccurate or incomplete, as well as to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Additionally, in certain circumstances, you may request the limitation of the processing of your data or, for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will cease processing the data, except for legitimate reasons that override your interests and rights or for the formulation, exercise, or defence of claims.
These are your rights:
- ACCESS TO YOUR DATA: You may consult the personal data included in files of the Hotel Golden Sand group.
- RECTIFICATION OF YOUR DATA: You may modify personal data if it is inaccurate.
- DELETION OF YOUR DATA: You may request that your personal data be deleted.
- PORTABILITY OF YOUR DATA: You may request the reception in electronic format of all personal data you have provided to us, which is necessary for the contractual relationship with the Hotel Golden Sand group.
- OBJECTION TO THE PROCESSING OF YOUR DATA: You may request that your personal data not be processed.
- LIMITATION OF PROCESSING: You may request the limitation of processing in the following cases: a) while the accuracy of the objection to your personal data is verified b) when the processing is unlawful, but you oppose the deletion of your data c) when Hotel Golden Sand does not need to process personal data but you need it for the exercise or defence of claims d) when you have objected to the processing of your personal data.
To exercise these rights, you must contact Hotel Golden Sand, accompanied by a copy of your national identity document by email at info@hotelgoldensand.es or by postal address: Carrer de Vicenç Bou, 7, Lloret de Mar, 17310, Girona (Spain).
In any case, the user has the right to file a complaint with the Spanish Data Protection Agency if they believe that any rights related to the protection of their personal data have been violated or if they believe that the processing of personal data concerning them infringes Regulation (EU) 2016/679 of the European Parliament.
Changes to the Privacy Policy
This Privacy Policy may be updated at any time to adapt to legislative or jurisprudential developments. In any case, any legislative or jurisprudential updates will be duly communicated via email or notice on the website.
This privacy policy is published on our website https://www.hotelgoldensand.com